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April 02, 2005

Community Informatics

As a new multidisciplinary field of academic study, community informatics is concerned with the study of the enabling uses of information and communication technologies (ICTs) in communities – how ICTs can help achieve a community’s social, economic, cultural, or political goals. Community informatics brings together the perspectives of a variety of stakeholders – community activists and groups, policymakers, users/citizens, artists, and a range of academics working across disciplines (communication studies, cultural studies, information studies, sociology, political science, urban studies and geography, and Canadian studies). Six areas that encompass a community informatics approach include: access facilities, service design, telecentre or community access centre design, design of the community system, online service delivery, and online support. Applications of community informatics include community Internet access, community information, online civic participation, online community service delivery, community economic development, education/training/learning networks, community and regional training, and telework.

A rich literature has developed in community informatics, which covers a broad range of issues, focusing on case studies in North America, Europe, Latin America, and developing countries. These issues, broadly speaking, include:

Access – how are access needs met in particular communities? Are community nets able to bridge the ‘digital divide’? (Access here defined as both access to the technical and the social infrastructure). Design is important here – are the concepts of user-centred design, universal design and participatory design utilized, taking into account various linguistic and literacy barriers?

Community economic development - how are community nets contributing to this?

Social cohesion – are community nets contributing to social inclusion? What has been the effect of community and civic participation?

Development – are telecentres and other public access facilities meeting the needs of those in developing countries?

Learning – how are community nets being used or contributing to digital literacy?

COMMUNITY I NFORMATICS – SELECTED RESOURCES

HISTORY/THEORY
Michael Gurstein, Michel Menou, Sergei Stafeev, eds. (2003).Community Networking and Community Informatics: Prospects, Approaches, Instruments. St. Petersburg, Russia. URL: http://www.communities.org.ru/ci-text/bic-text.html

William McIver, Jr. (2003). A Community Informatics for the Information Society, pp. 33-64 in Communicating in the Information Society. Geneva: United Nations Research Institute for Social Development (UNRISD).

Michael Bieber, Richard Civille, Michael Gurstein and Nancy White. (2002). A White Paper Exploring Research Trends and Issues in the Emerging Field of Community Informatics. URL: http://www.communityinformatics.org/content/CI_whitepaper.pdf

Leigh Keeble and Brian D. Loader. (2001). Community informatics: themes and issues, pp. 1-10 in Community informatics: Shaping Computer-Mediated Social Relations. NY: Routledge.

Michael Gurstein. (2000). Community Informatics: Enabling Community Uses of Information and Communications Technology, pp. 1-32 in Michael Gurstein, ed., Community Informatics: Enabling Communities with Information and Communication Technologies. Idea Group Publishing.
Michael Gurstein. (1999). Flexible Networking, Information and Communication Technology and Local Economic Development. First Monday 4(2). URL: http://www.firstmonday.dk/issues/issue4_2/gurstein/

METHODOLOGY
Christopher Ireland. (2003). The Changing Role of Research, pp. 22-29 in Design Research: Methods and Perspectives, edited by Brenda Laurel. Cambridge: MIT Press.

Randal Pinkett. (2003). Community Technology and Community Building: Early Results from the Creating Community Connections Project. The Information Society (19): 365-379.

Tim Plowman. (2003). Ethnography and Critical Practice, pp. 30-38 in Design Research: Methods and Perspectives, edited by Brenda Laurel. Cambridge: MIT Press.

Jo Tacchi, Don Slater and Greg Hearn. (2003). Ethnographic Action Research. New Delhi: United Nations Educational, Scientific and Cultural Organization. URL: www.genderwsis.org/fileadmin/resources/UNESCOICTandpovertyreduction.pdf

Murali Venkatesh. (2003). The Community Network Lifecycle: A Framework for Research and Action. The Information Society (19): 339-347.

Dara O’Neil. (2002). Assessing community informatics: a review of methodological approaches for evaluationg community networks and community technology centers Internet Research: Electronic Networking Applications and Policy 12(1): 76-102.

Ricardo Ramírez, Helen Aitkin, Galin Kora & Don Richardson. (2002). Community engagement, performance measurement and sustainability: Experiences from Canadian community based networks. Paper presented at the GlobalCN Community Informatics Mini Conference, Montreal, October 2002. URL: http://www.globalcn.org/en/article.ntd?id=243&sort=1.21.10

Nicholas W. Jankowski, Martine Van Selm and Ed Hollander. (2001). On crafting a study of digital community networks: theoretical and methodological considerations, pp. 101-117 in Community informatics: Shaping Computer-Mediated Social Relations. New York: Routledge.

SOCIAL COHESION / INCLUSION & EXCLUSION / ACCESS

Matthew David. (2003). The politics of communication: information technology, local knowledge and social exclusion. Telematics and Informatics (20): 235-253.

Michael Gursetein. (December 2003). Effective use: A community informatics strategy beyond the digital divide. First Monday 8(12). URL: http://firstmonday.org/issues/issue8_12/gurstein/index.html
Ronald E. Rice and James E. Katz. (2003). Comparing internet and mobile phone usage: digital divides of usage, adoption, and dropouts. Telecommunications Policy (27): 597-623.

Mark Warschauer. (2003). Social capital and access. Universal Access in the Information Society 2(4) 1-52.

EKOS Research Associates. (2002). Tracking the Dual Digital Divide. URL: http://www.ekos.com/media/files/dualdigitaldivide.pdf

Emmanuel Forestier, Jeremy Grace and Charles Kenny. (2002) Can information and communication technologies be pro-poor? Telecommunications Policy (26): 623-646.

Pippa Norris. (2002). Social Capital and Civic Society, pp. 188-212 in Democractic Phoenix: Political Activism Worldwide. New York: Cambridge University Press.
Jenny Preece. (2002). Supporting Community and Building Social Capital. Communications of the ACM 14(4): 36-40.

Kenneth E. Pigg. (2001). Applications of Community Informatics for Building Community and Enhancing Civic Society. Information, Communication & Society 4(4): 507-527.

Clement, Andrew and Leslie Regan Shade. (2000). The Access Rainbow: Conceptualizing Universal Access to the Information/Communications Infrastructure, pp. 32-51 in Community Informatics: Enabling Community Uses of Information Technology, ed, Michael Gurstein. Idea Publishing Group.

Brian D. Loader and Leigh Keeble . (Summer 2000). Electronic Community Networks: Women’s Place, Women’s Space? The CPSR Newsletter 18(3). URL: http://www.cpsr.org/publications/newsletters/issues/2000/Summer2000/loader-keeble.html

VOICES/CULTURAL PARTICIPANTS/GENDER/RACE/CLASS

Karen E. Riggs. (2003). The Digital Divide’s Gray Fault Line: Aging Workers, Technology and Policy, pp. 227-240 in Granny@Work: Aging and New Technology on the Job in America.

Laura D. Stanley. (2003). Beyond Access: Psychological Barriers to Computer Literacy. The Information Society (19): 407-416.

June Lennie. (2002). Care and Connection in Online Groups Linking Rural and Urban Women in Australia: Some Contradictory Effects. Feminist Media Studies 2(3): 289-306.

Denise Meredyth, Liza Hopkins, Scott Ewing and Julian Thomas. (2002). Measuring Social Capital in a Networked Housing Estate. First Monday 7(10). http://firstmonday.org/issues/issue7_10/meredyth/index.html

John L. Sullivan, Eugene Borgida, Melinda S. Jackson, Eric Riedel, Alina Oxendine, and Amy Gangl. (2002). Social Capital and Community Electronic Networks: For-profit versus for-community approaches. American Behavioral Scientist 45(5): 868-886.

Eileen Green and Leigh Keeble. (2001). The technological story of a woman’s centre: a feminist model of user centered design, pp. 53-70 in Community informatics: Shaping Computer-Mediated Social Relations. NY: Routledge.

Toby Miller. (2001). Cultural Citizenship. Television & New Media 2(3): 183-186.

Margaret Page and Anne Scott. (2001). Change Agency and Women’s Learning: New practices in community informatics. Information, Communication & Society (4) 4: 528-559.

Tamara Seabrook and Louise Watts. (2001). The techno-flaneur: tele-erotic representation of women’s life spaces, pp. 240-262 in Community informatics: Shaping Computer-Mediated Social Relations. NY: Routledge.

Michael Gurstein. 2000. Rural development and food security: A "community informatics" based conceptual framework for FAO. URL: http://www.fao.org/sd/CDdirect/CDre0055c.htm

VIRTUAL, COMMUNITY & CORPORATE SPACES

Keith N. Hampton. (2004). Grieving for a Lost Network: Collective Action in a Wired Suburb. The Information Society (19) 417-428.

Kate Williams and Abdul Alkalimat. (Forthcoming June, 2004). A Census of Public Computing in Toledo Ohio, Shaping the Network Society: The New Role of Civil Society in Cyberspace, edited Doug Schuler and Peter Day. Cambridge: MIT Press.

John M. Carroll and Mary Beth Rosson. (2003). A Trajectory for Community Networks. The Information Society (19): 381-393.

Catherine Chassay and Peter Case. (2003). Talking shop—contact centres and dimensions of ‘social exclusion’ Telematics and Informatics (20): 275-296.

Michael Gurstein. (December 2003). Community Innovation and Community Informatics: Building National Innovation Capability from the Bottom Up
URL: http://www.comminit.com/ma2004/sld-9702.html

Darrene Hacker. (2003). Invisible Infrastructure and the City: The Role of Telecommunications in Economic Development. American Behavioral Scientist 46(8): 1-22.

B. Hull. (2003). ICT and social exclusion: the role of libraries Telematics and Informatics 20: 131-142.

Anne Sofie Laegran and James Stewart. (2003). Nerdy, trendy or healthy? Configuring the internet café. New Media & Society 5(3): 357-377.

Sonia Liff. (2003). Shaping e-access in the cybercafé: networks, boundaries and heterotopian innovation. New Media & Society 5(3): 313-334.

Pippa Norris. (2003). The Bridging and Bonding Role of Online Communities, pp. 3—13 in Society Online: The Internet in Context, ed. Philip Howard and Steve Jones. Thousand Oaks, CA.

Johanna Uotinen. (2003). Involvement in (the information) society – the Joensuu Community Resource Centre Netcafé. New Media & Society 5(3): 335-356.

Nine Wakeford. (2003). The embedding of local culture in global communication: independent internet cafés in London. New Media & Society 5(3): 379-399.

Eugene Borgida, John L. Sullivan, Alina Oxendine, Melinda S.Jackson, Eric Riedel and Amy Gangl. (Spring 2002). Civic culture meets the digital divide: the role of community electronic networks. Journal of Social Issues 58 (I): 125(17).

Sonia Liff, Fred Steward and Peter Watts. (2002). New Public Places for Internet Access: Networks for Practice-Based Learning & Social Inclusion, pp. 78-98 in Virtual Society? Get real!: the social science of electronic technologies Steve Woolgar ed. New York: Oxford University Press.

Eileen Green and Leigh Keeble. (2001). The technological story of a woman’s centre: a feminist model of user centered design, pp. 53-70 in Community informatics: Shapin g Computer-Mediated Social Relations. NY: Routledge.

Andrea L. Kavanaugh and Scott J. Patterson. (2001). The Impact of Community Computer Networks on Social Capital and Community Involvement. American Behavioral Scientist 45(3): 496-509.

Barry Wellman. (2001). Physical place and cyberplace: the rise of networked individualism, pp. 17-42 in Community informatics: Shaping Computer-Mediated Social Relations. NY: Routledge.

Doug Schuler. (2000). New Communities and New Community Networks, pp. 174-189 in Michael Gurstein, ed., Community Informatics: Enabling Communities with Information and Communication Technologies. Idea Group Publishing.

POLICY & GOVERNANCE

Heather Hudson. (2004, in press). Universal Access: What Have We Learned from the E-rate? Telecommunications Policy.

Stephen Musgrave. (2004). The community portal challenge—is there a technology barrier for local authorities? Telematics and Informatics: 1-12.

Barrie Axford and Richard Huggins. (2003). Towards a political sociology of the Internet and local governance. Telematics and Informatics (20): 185-192.

Chris Nicol ed. (2003). ICT Policy: A Beginner’s Handbook. Association for Progressive Communications. URL: http://www.apc.org/english/capacity/policy/index.shtml

Fiorella De Cindio, Oliverio Gentile, Philip Grew and Daniela Redolfi. (2003). Community Networks: Rules of Behavior and Social Structure The Information Society (19): 395-406.

Kenneth J. Gergen. (2003). Action research and orders of democracy. Action Research 1(1): 39-56

Marc Raboy, Serge Proulx and Peter Dahlgren. (2003). The Dilemma of Social Demand: Shaping Media Policy in New Civic Contexts Gazette: The International Journal for Communication Studies 65(4-5): 323-329.

Seán Ó Siochrú. (November 2003). Global Governance of Information and Communication Technologies: Implications for Transnational Civil Society Networking. NY: Social Science Research Council. URL: http://www.ssrc.org/programs/itic/governance_report/index.page

Rachel Gibson, Wainer Lusoli and Stephen Ward. (2002). UK Political Participation Online – the Public Response: A Survey of Citizens’ Political Activity Via the Internet. URL: http://www.ipop.org.uk

Leroy White. (2002). Connection matters: exploring the implications of social capital and social networks for social policy. Systems Research and Behavioral Science 19(3): 255-270.

Peter Day. (2001). The Networked Community: Policies for a Participative Information Society. Unpublished PhD Thesis. University of Brighton.

ACTIVISM/SOCIAL CHANGE

John Downey and Natalie Fenton. (2003). New media, counter publicity and the public sphere. New Media & Society 5(2): 185-202.

William Dutton et al. (2003). Broadband Internet: The Power to Reconfigure Access. Oxford Internet Institute. URL:
http://www.oii.ox.ac.uk/resources/publications/OIIFD_Broadband_0803.pdf

Openflows Networks Ltd. (2003). Open Source Awareness Initiative for the Voluntary Sector of Canada http://openflows.org

Luis Fernando Baron Porras. (2003). IC (K) Ts, Civil Society and New Social Debates. URL: http://www.ssrc.org/programs/itic/publications/ knowledge_report/memos/baronmemo.pdf

Mark Surnam and Katherine Reilly. (2003). Appropriating the Internet for Social Change: Towards the Strategic Use of Networked Technologies by Transnational Civil Society Organizations. URL: http://www.ssrc.org/programs/itic/civ_soc_report/

Herbert Kubicek and Rose M. Wagner. (2002). Community Networks in Generational Perspective: The change of an electronic medium within three decades Information, Communication & Society 5(3): 291-319

Pippa Norris. (2002). New Social Movements, Protest Politics, and the Internet. Democractic Phoenix: Political Activism Worldwide. NY: Cambridge University Press: 188-212.

Dietram A. Scheufele and Matthew C. Nisbet. (2002). Being a Citizen Online: New Opportunities and Dead Ends Press/Politics 7(3): 55-75

David Wortley. (December 2002). Community Learning by Radio and the Internet. Society for International Development. (45) 4: 61-63

Margaret Page and Anne Scott. (2001). Change Agency and Women’s Learning: New practices in community informatics. Information, Communication & Society (4) 4: 528-559.

Doug Schuler. (2001). Cultivating society’s civic intelligence: patterns for a new ‘world brain’, pp. 284-304 in Community informatics: Shaping Computer-Mediated Social Relations. NY: Routledge.

Organizations and Projects

Community Informatics Research and Applications Unit, University of Teeside

CIRN - Community Informatics Research Network

Community Informatics System Research Group, Central Queensland University

Community Information Resource Center (CIRC), Rural Policy Research Inst., University of Missouri

Telecommunities Canada

Platform for Community Networks – Mini-Conference on Community Informatics, Montreal, October 2002

Community Informatics Listserv
communityinformatics@vancouvercommunity.net

Hosted by Michael Gurstein of the Vancouver Community Network. This list is "open" and unmoderated. Starting points for discussion are as follows:
1. The policy, technical, and research issues of Community Informatics.
2. Thoughts about the relevance and importance of Community Informatics, especially the role of Community Informatics as an applied research discipline and practice.
3. Experiences and insights about Community Informatics in Developed and Developing countries.

Posted by shade at April 2, 2005 04:04 PM

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